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Sulfuric_t2
Private
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USA
Member Since: 04/27/2005 |
 Posted - 01/10/2006 : 02:20:20 AM
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I don't know about the other stores AEX has, but the one in San Jose is horrible. They treat you like crap unless they think you will buy something expensive. They were the only store around for a long time so I was forced to shop there. The prices are high and they have a very crappy return policy. Let me catalog a few of my probs i had there
1. I bought a 10 pack of star mags for my XM. I asked the girl working if they didn't work could i bring them back. She said I could within 30 days. So i took them home opened them up and tried them out. They didn't feed properly. I took them back in with my XM and showed them. They confirmed they didn't work but told me since i opened the box i cannot return them. What kind of crap is that? How am I supposed to know if it works or not without opening them.
2. They sold me a defective hicap magazine. After much arguing they exchanged though.
3. Bought a CA33e from them and they said 60 day warrenty. Reversal latch breaks withing 40 days, they say they changed thier policy to 30 day and i am not covered anymore so they won't fix it.
4. This is the one that pissed me off the most. I bought a usp compact from them. 5 days after having i brought it in to be looked at because no matter what the .2g bb's would hop up severly. The girl working took it into the chrono range and fired it a few time (which the range is like 10 feet) and said its fine nothing wrong with it. I told her you need to shoot it at a further distance to see the effect, like 25 feet or so. She said i just don't know what is normal and that i prolly don't clean it. I take very good care of it, and i have many airsoft guns so i know what is normal. About a week later, the usp stops firing. If you have a clip in it and cock it, it will not fire unless you cock it several more time and shake very hard. I take it in and they acknowledge there is a big problem. They tell me they are going to send it in to thier supplier to be fixed. 2 months go by and they say its fixed. I try it in the store, nothing is fixed, it still doesn't work. I show them, they say sorry you are out of your 30 day warrenty now and we won't fix it. I get really mad because when it was in warrenty and broken they took it for 2 months to fix and didn't fix it. After some arguing they say they will send it to be fixed again if i pay the shipping. I agree, 2 more months go by. I ask them what the heck is taking so long. They tell me they haven't sent it yet, check back in a month. I wait another month and ask, they still have not sent it. Then two days later say its fixed. I go in the store to pick it up and try it there, IT STILL DOESN'T WORK. I am really steamed now. The manager Shawn tells me that is how it is supposed to work, i tell him to get out another usp and we'll see if that is how it is supposed to work. He won't do it. He tells me that it then is just a qwerk of the gun and to deal with it. The next week I dismantled the gun and found a messed up spring in the trigger assembly. Replaced it and now it works. What the heck did they do the 6 months they had my USP trying to fix it, if I found and fixed it myself in a day?
In the end, i have prolly been ripped off around 200 dollars by AEX. The managers Shawn and Peter of the San Jose store are crooked, they only care about making money and not helping out their customers in need.
I will never shop there again, and I advise everyone to be careful and avoid them if possible. |
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Airsoft Extreme
